Public safety solutions

Public Safety Computer-Aided Dispatch

Our Computer-Aided Dispatch (CAD) solution can help improve emergency services by automatically recommending the closest, most appropriate first responders to an incident. It provides an easy way for emergency service personnel to communicate and share information in real-time, reducing confusion and minimizing voice-radio traffic.

Our Public Safety CAD supports multiple agency types across jurisdictions on a single platform, with each agency able to configure and protect specific information.

Seamlessly coordinate multi-agency incident response across all service types.

Streamline communications between officers, dispatchers and other police agencies with secure instant messaging plus support for external originating agency identifier messaging and national policing database queries.

Manage your own detailed response plans, including fallback scenarios, with seamless integration with station alerting, building alarms, SCADA and other fire systems.

Create patient transport incidents on the go or scheduled in advance – and easily edit incident information at any time, including transfer legs both before and during transport.

Manage and apply standard operating procedures for different scenarios, so operations are automated and response times are faster when an incident occurs.

All service types can benefit from:

• Quick access to user-curated information, including localized alerts, standard operating procedures, benchmarks and tactical plans
• Integration with external sources and databases, including crime information systems, medical triage software, electronic patient care records, patient billing data, vehicle registration databases, fire hall alerting systems and wireless alarm systems
• Easily searchable incident and unit history database and reporting features
• Highly secure data encryption to keep agency information confidential
• Seamless integration with in-vehicle and mobile devices